FAQs
Here are the answers to some questions that we are often asked.
1.How do I register?
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length.
2.All your orders are listed in your personal account.
Once we receive your payment, your order will go through several steps before being “shipped out”.
Please refer to the different order statuses and their meanings below:
Waiting for payment:
This order is unpaid . Please feel free to pay your order now.Once we receive your payment, we will process your order.
Pending:
You have attempted to pay us via PayPal e-check. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.
Paid:
You have just paid for your order, our server will upload your order shortly and we will start to process your order.Thank you for your patience.
Processing :
Mildstyles will typically process orders 3-10 business days upon payment. Your processing order will go through the following phases .
1- Receiving and allocating items to your order
2- Inspecting your items quality
3- Packing and printing shipping labels.
Once these 3 phases have been done, we will dispatch your order.
*For more information about our dispatch time for your specific item, please refer to the product page and see i.e "Dispatch: Ships within 5-10 business days.”
Dispatched:
Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.
Shipped Out:
Your complete order has been sent out and is now on its way to you. Please follow up the delivery in your account and track the item online.
3.Do you offer Free Shipping?
Yes, we do.We offer Free International Shipping for orders over $89.
For more shipping information: Shipping & Delivery
4.What is the difference between the billing address and the shipping address?
The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.
5.How to change the order information?
As a rule, once the order has been made, the detailed information (the size, the color, the material, etc.) of the item is not allowed to change anymore.
6.How to find my favorite items?
There are various kinds of products list on our website. In order to find your preferentialitems, you may refer to the searching skills below:
- You may tap the key words to search it or click the certain category to seek for your favorite products.
- Besides, you can shop according to the sort of Recommended, Best Selling,Price (high to low), Price (low to high) or New Arrival.
7.How to remove item out of cart?
You should go to your shopping cart and find the item you don't want to buy. Please click the "remove" button on the page. That item will be removed from your shopping cart.
8. Why can I no longer find the clothes that I found before?
If an item is no more available and the manufacturer will no longer make it, it will be removed from our web page and will no longer show up in searches.
9.Sold Out?
New items can be sold out rather quickly, but we may get more soon! Please contact our customer care department via New items can be sold out rather quickly, but we may get more soon!
Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.
10.What Should Do If The Size On The Tag Is Different From What I Ordered?
The size shows on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don't fit you well, you could return them definitely. (Please check our return policy@Exchange&Return&Refund)
11.Why The Color Of Received Clothing Is A Little Different From What I Saw Online?
The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand. If it does not affect the appearance and mood of your favorite clothing, we hope you can keep the clothing. We will give you a promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.
12.Need To Change Something On My Order, How Can I Do That ?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.Please contact us:thedeari@outlook.com, or click here:contact us
13.Why Was My Order Canceled ?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.
14.Can I cancel or change my orders?
15.Can I retail your products?
16.Can I Get More Information On A Product ?
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.
If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.
17.Any Catalogues That I Can Buy From ?
With over so many new items every week, and hundreds of items on the site at any one time, plus constantly changing fashion news, trend features and advice, it would simply be impossible for a paper catalogue to keep up.
Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.
18.Where Do You Get Our Clothes ?
All the apparels come from the top brands in China. So the quality, the fabric and the design have guarantee so that we can build our own reputation and offer our customers our best service.
19.How Do I Pay For My Order ?
We like to give you plenty of payment options: we accept Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
20.What Currencies Can I Use ?
We currently only accept payment in US dollar, EURO.
21.Is It Safe To Use My Credit Card On The Website ?
Please don’t worry; it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.
22.Why Might My Credit Card Be Refused ?
Your credit card may be refused for any of the following reasons:
The card may have expired. Check that your card is still valid.
You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.
23.Was I Charged Twice ?
Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
